Raving Fans
Артикул: p6468542
Купили 20 раз
О товаре
With a new foreword by Ken Blanchard
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
Характеристики
- Раздел:
- Книги на английском языке
- Издательство:
- Thorsons
- ISBN:
- Год издания:
- 2011
- Количество страниц:
- 127
- Переплет:
- Мягкий переплёт
- Формат:
- 128x198 мм
- Вес:
- 0.10 кг
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